Portal support
For user access, departments, address books, templates, groups, queued messages and reporting queries.
Support
Support
Help for Meercat SMS customers using the web portal, email-to-SMS, bulk messaging, inbound numbers and integration services.
Email-to-SMS support
For supported email formats, sender configuration, delivery questions and application-generated messaging.
Integration support
For HTTPS POST/API style integration, inbound messaging workflows and technical configuration.
Support request
Tell us what needs attention.
Use the form to start an email to Meercat support, or contact us directly at [email protected].
Please include the affected user or department, the approximate time the message was sent, and any message reference or mobile number that will help identify the transaction.
Useful details to include
- Your organisation name and contact details.
- The service being used: web portal, email-to-SMS, bulk upload, inbound number, short code or integration.
- The sender ID, recipient number, date and time of any affected message.
- Screenshots or example files where relevant, avoiding unnecessary personal data.
Opening hours
Standard support is available Monday to Friday, 8:00 to 18:00. Weekend support is not normally available unless covered by a separate agreement.
Need help with Meercat SMS?
Contact Meercat support and include enough detail for the team to identify the relevant account, user and message flow.
Contact support